Privacy Policy

Information you give us

When you fill out a form on our site, such as a contact request, we collect what you enter: typically your name, email address, job title, what you’re interested in, details of your property or company, your location and your message. Your submission is delivered to us by email through Resend, our email provider.

If you email or call us directly, we receive whatever information you choose to share.

Information collected automatically

When you browse our site, the following services collect information about your visit:

• Site analytics. We use Vercel Web Analytics and Speed Insights to see which pages are visited and how quickly they load. They record things like the page, the referring site, your general location, browser and device type. They don’t use cookies and aren’t used to identify you.
• Google Analytics. We use Google Analytics to understand how visitors find and use our site. It uses cookies and collects information such as the pages you view, how you arrived, your general location, your browser and device, which buttons, menu items and 3D tours you open, and whether you submitted a form. If you’re signed in to a Google account and have allowed personalized ads, Google also links your visit to that account. That gives us general figures about our visitors, such as age ranges and interests, without telling us who they are. When you submit a form, we also send Google a hashed (scrambled) version of the email address you entered, so the inquiry can be matched to a Google account, for more accurate reports and to measure any advertising we do with Google. We also tell Google which service and type of property the form was about, and the page it was sent from. We don’t send your name, your message, or your contact details in readable form. Google uses this information under its own privacy policy.
• Meta Pixel. We use Meta’s Pixel to measure our advertising on Facebook and Instagram and to show our ads to people who have visited our site. It uses cookies and collects information such as the pages you view, your IP address and browser details, and whether you submitted a form. When you submit a form, it may also send Meta a hashed (scrambled) version of contact details you entered, such as your name, email address, phone number or location, so the inquiry can be matched to an ad. It doesn’t send your message, or your details in readable form. Meta uses this information under its own privacy policy.
• OpenAI Pixel. We use OpenAI’s measurement pixel to measure our advertising in ChatGPT. It uses cookies and collects information such as the pages you view, your IP address and browser details, and whether you submitted a form. When you submit a form, it may also send OpenAI a hashed (scrambled) version of contact details you entered, such as your email address or phone number, so the inquiry can be matched to an ad. It doesn’t send your message, or your details in readable form. OpenAI uses this information under its own privacy policy.
• LinkedIn Insight Tag. We use LinkedIn’s Insight Tag to measure our advertising on LinkedIn and to show our ads to people who have visited our site. It uses cookies and collects information such as the pages you view, your IP address and browser details, and whether you submitted a form. When you submit a form, we also send LinkedIn a hashed (scrambled) version of the email address you entered, so the inquiry can be matched to an ad. We don’t send your message, or your details in readable form. LinkedIn uses this information under its own privacy policy.
• Hosting and content delivery. Our site is hosted by Vercel, and our images and content are delivered by Sanity. Both process technical information, such as IP addresses and request logs, to deliver the site and keep it secure.
• Embedded 3D tours. Our tours are hosted by Matterport and Nira. A tour only loads when you choose to open it; the provider may then collect information about your visit under its own privacy policy.

Elias AI tours

Elias AI, our AI tour concierge, runs on app.eliasimmersive.com, sometimes inside a tour embedded on a property’s own website. What you type or say to the concierge, and any inquiry you send through it, is covered by the Elias AI privacy policy. The conversations shown on this site are illustrations; nothing you do here is sent to the concierge.

How we use information

• To respond to your inquiry, prepare quotes, and schedule and deliver our services
• To understand how our site is used and improve it
• To measure and improve our advertising
• To protect against spam, fraud and abuse, and to comply with the law

How we share information

We share information only with:

• The service providers described above, who process it for us or under their own policies
• Authorities or others when required by law, or to protect our rights and the safety of others
• A buyer or successor if our business is sold or merged

We do not sell your personal information for money. Some state privacy laws treat advertising cookies, such as the Meta and OpenAI pixels, the LinkedIn Insight Tag and Google Analytics, as a “sale” or “sharing” of personal information; you can opt out of them as described below.

Your choices

• Cookies. You can block or delete cookies in your browser settings. Our site still works without them.
• Analytics. You can stop Google Analytics from recording your visits to any site with Google’s opt-out browser add-on.
• Advertising. You can change how Meta uses your data for ads in your Meta ad preferences, turn off personalized ads from Google in My Ad Center, turn off LinkedIn’s use of your visits for ads on its opt-out page, and opt out of interest-based ads from participating companies through the Digital Advertising Alliance and the Network Advertising Initiative.
• Follow-ups. If you don’t want us to contact you, tell us and we’ll stop.
• Access and deletion. You can ask us what personal information we have about you, or ask us to correct or delete it, by emailing judson@eliasimmersive.com. We’ll respond as required by applicable law.

Our site does not currently respond to “Do Not Track” browser signals.

How long we keep information

We keep inquiry and client information for as long as we need it to respond to you, provide our services and maintain our business records, and then delete it.

Security

We use reasonable safeguards to protect the information we hold, but no method of transmission or storage is completely secure.

Children

Our site is not directed to children under 13, and we do not knowingly collect personal information from them.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

Contact us

Questions about this policy or your information? Email judson@eliasimmersive.com.

Elias Immersive